Mobile Instructions

ClinicalAccess was built using responsive web design. This means it was specifically crafted to adapt to whichever device you are using to provide an optimal viewing experience.

Add to Homescreen Capability
Users who wish to add a link to ClinicalAccess to their device’s homescreen simply need to visit the site on their device and select the add to homescreen option (location of the add to homescreen functionality varies depending on the device being used).

Multimedia Issues

On your computer:

> What software do I need to play audio and/or video files?

Some video and audio files require the free QuickTime Player. Other video files require the free Flash Player 8 (or higher). Both are available for PCs and Macs.

QuickTime Download | Flash Player Download

> I have QuickTime or Flash loaded but I still can’t hear the audio.

  • If you just downloaded QuickTime or Flash and are still not able to play video/audio files, you may need to clear your cache and re-start your browser. Click here for instructions on how to clear your cache.
  • Make sure you have your speakers turned on and up to a sufficient volume.


On your iPad or other mobile device:

No plug-ins or other downloads are necessary. The majority of videos are optimized to stream in HTML5 on your mobile device. There is a small subset of multimedia content, primarily lecture series and animations, which is not playable on mobile devices.

Browser and Operating System Requirements

ClinicalAccess currently supports the following browsers: Chrome (versions 4 and higher), Microsoft Internet Explorer (versions 8 and higher), Mozilla Firefox (versions 2 and higher), and Safari (versions 3 and higher), on the Microsoft Windows (XP and Vista) and Apple Mac OS X operating systems.

Image and PowerPoint Usage Guidelines

Users may display, download, or print out PowerPoint slides and images associated with the site for personal and educational use only. Educational use refers to classroom teaching, lectures, presentations, rounds, and other instructional activities, such as displaying, linking to, downloading, printing and making and distributing multiple copies of said isolated materials in both print and electronic format. Users will only display, distribute, or otherwise make such PowerPoint slides and images from the applicable materials available to students or other persons attending in-person presentations, lectures, rounds or other similar instructional activities presented or given by User.

Commercial use of the PowerPoint slides and images are not permitted. Users may modify the content of downloaded PowerPoint slides only for educational (non-commercial) use, however the source and attribution may not be modified. Users may not otherwise copy, print, transmit, rent, lend, sell or modify any images or modify or remove any proprietary notices contained therein, or create derivative works based on materials therefrom. They also many not disseminate any portion of the applicable sites subscribed to hereunder through electronic means except as outlined above, including mail lists or electronic bulletin boards.

Request Image Permissions

Permission to photocopy or republish excerpts from McGraw-Hill books and digital resources may be obtained by submitting a written request to McGraw-Hill Education’s Permissions Department. Please click here for further instructions.


As all content appearing on ClinicalAccess is selected from our published texts, citations should follow standard rules for reference publications:

AMA citation:
Tzadik M, Purcell K, Wheeler JE. Chapter 40. Benign Disorders of the Ovaries & Oviducts. In: DeCherney AH, Nathan L, eds. CURRENT Diagnosis & Treatment Obstetrics & Gynecology. 10th ed. New York: McGraw-Hill; 2007. Accessed April 16, 2013.

APA citation:
Tzadik M., Purcell K., Wheeler J.E. (2007). Chapter 40. Benign Disorders of the Ovaries & Oviducts. In A.H. DeCherney, L. Nathan (Eds), CURRENT Diagnosis & Treatment Obstetrics & Gynecology, 10e. Retrieved April 16, 2013 from

Institutional Subscription Support

Access/Login Issues

Accessing the Site

If you are on site at your institution, you should be able to seamlessly log onto ClinicalAccess from any computer. If you are experiencing difficulty, please contact your library’s reference desk or IT department. Please ensure that your institution allows access to all three of the following domains:


If you are off site, you will need to first gain remote access to your institution’s computer network. A majority of institutions use a proxy server to provide remote access to their users. To log in using a proxy server:

  • 1. Go to your institution’s library website.
  • 2. Locate the databases or electronic resources page.
  • 3. Locate ClinicalAccess. When you click on it, you will be re-routed to your institution’s proxy log-in page and asked for your institutional log-in credentials (often the same username and password you use to log into your computer or gain access to your institution’s intranet, though log-in credentials vary by institution). Once you have logged in, you will be re-routed to the site.

Not all institutions use proxy servers, so if the instructions above do not apply to you, please contact your library reference desk or IT department to find out about remote access at your institution.

Accessing Your Personal My Access Account

In order to log into your My Access account, you need to be recognized as an authorized user of your institution’s subscription. Normally this process is automatic when you are on site or logged in remotely to your institution’s network. If you are having trouble logging into your My Access account, first confirm that your institution’s name appears in the upper right hand corner of the screen.

If the institution name does appear, please contact Online Customer Service (by email at or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time) to confirm you have the correct username and password. If the institution name does not appear, please see the Accessing the Site section above.

Methods of Access

ClinicalAccess offers a full suite of access options for institutions, including:

IP Authentication
Institutional subscribers submit their network IP ranges to McGraw-Hill Medical during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.

Referring URL/Domain
Institutional subscribers can place registered links to ClinicalAccess behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill Medical during subscription setup. These links will then automatically and seamlessly log the user into ClinicalAccess every time they are clicked.

EZproxy Configuration
Remote access to ClinicalAccess resources via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:

T ClinicalAccess

Athens Authentication

If you have an Athens Organization ID that you would like to register, please email us at


The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact and ask them for your ClinicalAccess username and password.


ClinicalAccess is OpenURL-enabled.

Benefits of OpenURL
Now thousands of links to chapters and books from inside ClinicalAccess can steer users to full-text institutional collections. Instead of seeing only the abstract in the databases or journals in PubMed, the user can go to the full text or shelf location of journals or books their institution owns.

Setting Up Your Institution’s Access Resources For OpenURL
If you wish to set up OpenURL link resolvers, please email User Services. Please specify that your email pertains to setting up OpenURL link resolvers for your institution’s subscriptions and provide your institution’s baseURL. We will confirm when set up is complete.

New Subscriptions

Please visit the subscriptions section on ClinicalAccess to request pricing information, or contact us directly at

We also offer a 30-day institutional free trial to allow you to evaluate the site before making a purchasing decision. Contact us at or 1-877-840-2297 to set up your free trial today!

Usage Statistics, Promotional Materials, and Training

For details on retrieving usage statistics, promotional materials, and training on ClinicalAccess, please visit our Access User Center. We've included a host of useful information such as user guides, welcome emails, and product demos in one place to make it easy for you to drive user engagement and learn about our products.

Individual Subscription Support


All individual subscriber inquiries, including technical support and the purchasing of new subscriptions, should be directed to our Online Customer Service team at or by phone at 1-888-307-5984 (toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify your question pertains to ClinicalAccess. is the only email address monitored for individual subscriber inquiries.

New Subscriptions

Please visit the subscriptions page of ClinicalAccess for individual subscription pricing. Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded. You will receive an email notification when your subscription begins.