Institutional Subscription Support
Accessing the Site
If you are on site at your institution, you should be able to seamlessly log onto ClinicalAccess from any computer. If you are experiencing difficulty, please contact your library’s reference desk or IT department. Please ensure that your institution allows access to all three of the following domains:
If you are off site, you will need to first gain remote access to your institution’s computer network. A majority of institutions use a proxy server to provide remote access to their users. To log in using a proxy server:
- 1. Go to your institution’s library website.
- 2. Locate the databases or electronic resources page.
- 3. Locate ClinicalAccess. When you click on it, you will be re-routed to your institution’s proxy log-in page and asked for your institutional log-in credentials (often the same username and password you use to log into your computer or gain access to your institution’s intranet, though log-in credentials vary by institution). Once you have logged in, you will be re-routed to the site.
Not all institutions use proxy servers, so if the instructions above do not apply to you, please contact your library reference desk or IT department to find out about remote access at your institution.
Accessing Your Personal My Access Account
In order to log into your My Access account, you need to be recognized as an authorized user of your institution’s subscription. Normally this process is automatic when you are on site or logged in remotely to your institution’s network. If you are having trouble logging into your My Access account, first confirm that your institution’s name appears in the upper right hand corner of the screen.
If the institution name does appear, please contact Online Customer Service (by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time) to confirm you have the correct username and password. If the institution name does not appear, please see the Accessing the Site section above.
Methods of Access
ClinicalAccess offers a full suite of access options for institutions, including:
Institutional subscribers submit their network IP ranges to McGraw-Hill Medical during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.
Institutional subscribers can place registered links to ClinicalAccess behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill Medical during subscription setup. These links will then automatically and seamlessly log the user into ClinicalAccess every time they are clicked.
Remote access to ClinicalAccess resources via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:
If you have an Athens Organization ID that you would like to register, please email us at OnlineCustomer_Service@mcgraw-hill.com
The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact OnlineCustomer_Service@mcgraw-hill.com and ask them for your ClinicalAccess username and password.
ClinicalAccess is OpenURL-enabled.
Benefits of OpenURL
Now thousands of links to chapters and books from inside ClinicalAccess can steer users to full-text institutional collections. Instead of seeing only the abstract in the databases or journals in PubMed, the user can go to the full text or shelf location of journals or books their institution owns.
Setting Up Your Institution’s Access Resources For OpenURL
If you wish to set up OpenURL link resolvers, please email User Services. Please specify that your email pertains to setting up OpenURL link resolvers for your institution’s subscriptions and provide your institution’s baseURL. We will confirm when set up is complete.
Please visit the subscriptions section on ClinicalAccess to request pricing information, or contact us directly at firstname.lastname@example.org.
We also offer a 30-day institutional free trial to allow you to evaluate the site before making a purchasing decision. Contact us at email@example.com or 1-877-840-2297 to set up your free trial today!
Usage Statistics, Promotional Materials, and Training
For details on retrieving usage statistics, promotional materials, and training on ClinicalAccess, please visit our Access User Center. We've included a host of useful information such as user guides, welcome emails, and product demos in one place to make it easy for you to drive user engagement and learn about our products.